For product enquiries, order support, Certificates of Analysis, or website assistance, contact PPRAU using the details below.
PPRAU is the website and store operated by Mani Samiei, an individual sole trader, ABN 80 496 590 486.
Customer Support
Email: support@pprau.com
Please include your order number where applicable so we can assist you efficiently. Do not include payment-card details or medical or health information in your message.
Certificate of Analysis Requests
For COA requests, please include:
- Product name
- Product size
- Batch number, if available
- Order number, if applicable
Order Support
For order-related enquiries, please include:
- Full name
- Order number
- Email address used at checkout
- Brief description of the issue
PPRAU does not operate a public retail or returns counter. If, after initial review, a return is approved, we will provide the applicable return address and instructions by email. Do not send products to an address shown on a shipping label.
Research-Use Notice
PPRAU products are supplied strictly as reference materials for lawful in-vitro laboratory, analytical, educational, and research purposes only.
We do not provide dosing instructions, administration guidance, injection advice, treatment recommendations, or medical-use information.
Requests for human-use, veterinary-use, dosing, administration, or therapeutic guidance may not receive a response and may result in order cancellation.
Response Times
We aim to respond to customer enquiries within 1–2 business days.