Last updated: 13/07/2026
This Privacy Policy explains how Precision Peptide Research Australia (PPRAU) collects, holds, uses, discloses, and protects personal information when you access our website, create an account, place an order, contact us, or otherwise interact with us.
This policy applies to information collected through pprau.com and any related PPRAU services.
PPRAU is the website and store operated by Mani Samiei, an individual sole trader, ABN 80 496 590 486.
1. Personal Information We May Collect
Depending on how you interact with PPRAU, we may collect:
- Full name
- Billing and delivery address
- Email address
- Phone number
- Account login details
- Order history
- Product enquiries
- Customer-support communications
- Order and shipment-tracking information
- Payment status and transaction references
- Information provided when requesting Certificates of Analysis
- Website usage information
- IP address, browser information, device information, and security-related data
- Any other information you choose to provide to us
If you contact us, we collect the information you provide, including your name, email address, enquiry topic, order details where relevant, and message. Please do not send payment-card details or medical or health information through our support form.
We aim to collect only information reasonably necessary for operating our store, processing orders, providing customer support, improving website security, and meeting applicable legal and operational requirements.
2. Payment Information
Payments may be processed using third-party payment providers made available at checkout.
PPRAU does not intentionally store complete card numbers, card security codes, or full payment credentials on its own website.
Payment providers may collect and process information in accordance with their own privacy policies and terms.
3. How We Collect Personal Information
We may collect personal information when you:
- Visit or browse the website
- Create or update an account
- Place an order
- Complete checkout
- Contact us
- Request a Certificate of Analysis
- Submit an enquiry
- Use the Track Your Order page
- Interact with security, fraud-prevention, age-verification, or bot-detection systems
- Communicate with us by email or through a website form
We may also receive information from service providers involved in payments, website hosting, fraud prevention, shipping, analytics, security, and order fulfilment.
4. How We Use Personal Information
We may use personal information to:
- Process and fulfil orders
- Confirm payments
- Arrange shipping and delivery
- Provide order updates
- Respond to customer enquiries
- Provide Certificates of Analysis where available
- Manage customer accounts
- Operate and improve the website
- Maintain security and prevent fraud, spam, misuse, or automated abuse
- Enforce our Terms and Conditions
- Investigate disputes or suspected misuse
- Comply with applicable legal, regulatory, accounting, and record-keeping obligations
- Communicate important changes to our website, policies, or services
5. Age Verification and Security Systems
PPRAU may use age-verification prompts, Cloudflare Turnstile, CAPTCHA-style tools, fraud screening, security monitoring, and similar measures.
These systems may process information such as:
- IP address
- Browser information
- Device information
- Interaction data
- Security signals
- Session information
This information may be used to verify legitimate website activity, reduce automated abuse, and protect the website and its users.
6. Cookies and Similar Technologies
PPRAU may use cookies and similar technologies to:
- Keep the website functioning
- Maintain shopping-cart sessions
- Remember age-verification status
- Support login functionality
- Improve website performance
- Measure website usage
- Reduce fraud, spam, and automated abuse
- Support security features
You may be able to adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Website hosting providers
- Payment providers
- Shipping carriers and fulfilment providers
- Email and communication providers
- Fraud-prevention and security providers
- Website analytics providers
- Technical support providers
- Professional advisers
- Government agencies, regulators, courts, tribunals, or law-enforcement bodies where required or permitted by law
We do not sell personal information to third parties.
8. Overseas Service Providers
Some third-party providers used by PPRAU may store or process information outside Australia.
The countries involved may vary depending on the service provider, hosting environment, security provider, payment provider, and shipping service used.
Where applicable, we take reasonable steps to manage overseas disclosure risks in accordance with applicable privacy obligations.
9. Data Security
PPRAU takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
Security measures may include:
- HTTPS encryption
- Access controls
- Secure passwords
- Limited administrative access
- Website-security tools
- Cloudflare security services
- Bot-detection measures
- Software updates
- Backups
- Monitoring for suspicious activity
No method of electronic storage or internet transmission is completely secure. We cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, tax, accounting, dispute-resolution, and record-keeping obligations.
Support enquiries are ordinarily retained for up to 365 days, unless a longer period is reasonably required for an active order, dispute, fraud prevention, record keeping, or legal obligation.
Where information is no longer required, we may take reasonable steps to delete, destroy, or de-identify it.
11. Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.
To make a request, contact us using the details below. We may need to verify your identity before processing the request.
12. Marketing Communications
PPRAU may send marketing communications only where permitted. A support enquiry does not add you to marketing communications unless you make a separate, optional choice to subscribe.
You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us.
Transactional messages relating to orders, payments, deliveries, account security, or customer support may still be sent where necessary.
13. Privacy Complaints
If you have a privacy concern or complaint, contact us using the details below.
Please include:
- Your name
- Your contact details
- A description of the issue
- Any relevant order number or account information
- The outcome you are seeking
We will review the matter and respond within a reasonable timeframe.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
PPRAU is not responsible for the privacy practices of third parties. You should review the privacy policies of any external service you use.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this website with the revised “Last updated” date.
16. Contact
For privacy enquiries, access requests, correction requests, or complaints, contact:
Privacy contact: Mani Samiei
Business structure: Individual sole trader
Store: PPRAU
ABN: 80 496 590 486
Email: support@pprau.com
Website: pprau.com